Refund and Returns Policy
At IndiaBasket.com, we strive to provide you with a seamless and satisfying shopping experience. We understand that sometimes returns and refunds may be necessary, and we aim to make the process as convenient as possible. This Refund and Returns Policy outlines our guidelines for returns, refunds, and exchanges. By making a purchase on IndiaBasket.com, you acknowledge and agree to the terms stated below.
Returns Eligibility
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving your order. We will guide you through the return process and arrange for a replacement or refund.
- Incorrect Products: If you receive a product that differs from the one you ordered, please notify us within 48 hours of receiving the item. We will assist you in returning the incorrect product and arranging for the correct item to be shipped to you.
- Change of Mind: We understand that preferences can change. If you decide to return a product due to a change of mind, please contact our customer support team within 2 days of receiving the item. In such cases, the return shipping costs will be borne by you, and the product must be unused, in its original packaging, and in resalable condition.
Returns Process
- Contact Customer Support: To initiate a return or refund, please contact our customer support team by email at returns@indiabasket.com or by phone at +918860000004. Provide your order details, reason for the return, and any supporting information or images, if applicable.
- Return Authorization: Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. This number must be clearly marked on the return package.
- Packaging and Shipping: Package the item securely in its original packaging, including all accessories, manuals, and promotional materials. Ship the item back to us using a trackable shipping service. The return shipping costs will be your responsibility unless the return is due to a defective or damaged product or an incorrect item.
Refund Process
- Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. We will process your return within 5-7 business days after receiving the item.
- Refund Options: If your return is approved, we will initiate the refund using the original payment method. Refunds may take 7-14 business days to reflect in your account, depending on your bank or payment processor.
Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact our customer support team. Exchanges are subject to product availability, and additional shipping charges may apply.
Exceptions
The following items are not eligible for return or refund unless they are defective or damaged upon arrival:
- Items marked as non-returnable or final sale
- Perishable or consumable items
- Personalized or customized products
- Earrings, intimate apparel, or similar personal items for hygiene reasons
Please note that this is a general guideline, and specific product pages may have additional return or refund restrictions mentioned.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team:
Email: info@indiabasket.com
Phone: +918860000004
We appreciate your understanding and cooperation in adhering to our policy. We strive to provide you with the best possible service and ensure your satisfaction with every purchase made on IndiaBasket.com.
Warm Regards,
The IndiaBasket.com Team
